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Returns and Refunds
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Returns and Refunds
Your complete satisfaction is our ultimate goal. You may return any non-prescription item shipped by naturesnutrientsllc.com, as long as it meets the following conditions:
- You should return the item to us within 30 days of receipt.
- We do not accept items back that have been opened or used unless the product is damaged or defective.
- Some items cannot be returned for a refund:
Damaged, Defective, or Incorrect Items
We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting us immediately; click here to send us an email. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Care Specialist will respond to you as quickly as possible.
Please do not discard any items unless you have been directed to do so by a Customer Care Specialist.
Click here for more information about how we handle damaged or defective orders.
To return an item you received but did not order:
1. Contact Customer Support via email or by phone at (559) 432-1424
2. A FedEx call tag will be issued and instructions provided to facilitate the return of the product at no cost to you
Special Offers & Promotions
If you choose to return part of an order, you may no longer qualify for all special offers associated with your purchase. For example, if you received a free gift with purchase you may be required to return the gift in order to receive full credit for your return.
Return Shipping and Processing
If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our distribution centre undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit. Please pack your return shipment securely to ensure that the items are not damaged in transit.
We will provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee of $4.99 will apply. A 10% re-stocking will be applied on all returns over $200 that are not the result of our error.
Items that require special handling may be sent directly from our suppliers, not from our main distribution center. If you choose to return an item that was sent with special handling, you need to contact us to request return authorization and a shipping label to have the item returned to the correct location. Returning your items to the wrong location may greatly delay the processing of your return and credit.
Once we receive your return, we will issue a credit or refund within 30 days and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.
Your complete satisfaction is our ultimate goal. You may return any non-prescription item shipped by naturesnutrientsllc.com, as long as it meets the following conditions:
- You should return the item to us within 30 days of receipt.
- We do not accept items back that have been opened or used unless the product is damaged or defective.
- Some items cannot be returned for a refund:
Damaged, Defective, or Incorrect Items
We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting us immediately; click here to send us an email. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Care Specialist will respond to you as quickly as possible.
Please do not discard any items unless you have been directed to do so by a Customer Care Specialist.
Click here for more information about how we handle damaged or defective orders.
To return an item you received but did not order:
1. Contact Customer Support via email or by phone at (559) 432-1424
2. A FedEx call tag will be issued and instructions provided to facilitate the return of the product at no cost to you
Special Offers & Promotions
If you choose to return part of an order, you may no longer qualify for all special offers associated with your purchase. For example, if you received a free gift with purchase you may be required to return the gift in order to receive full credit for your return.
Return Shipping and Processing
If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our distribution centre undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit. Please pack your return shipment securely to ensure that the items are not damaged in transit.
We will provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee of $4.99 will apply. A 10% re-stocking will be applied on all returns over $200 that are not the result of our error.
Items that require special handling may be sent directly from our suppliers, not from our main distribution center. If you choose to return an item that was sent with special handling, you need to contact us to request return authorization and a shipping label to have the item returned to the correct location. Returning your items to the wrong location may greatly delay the processing of your return and credit.
Once we receive your return, we will issue a credit or refund within 30 days and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.
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